Dirty Fiction Policy

​Inquiries

Please direct all inquiries to dirtydiction.fiction@gmail.com and not the author. DDF is responsible for all box related questions xx 

Taxes

Purchases are subject to tex depending on your region.

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​Returns / Cancellations

Unfortunately, DDF cannot accept returns or cancellations. All items are final sale and are non-refundable 24 hours after the individual has purchased the pre-order.

However, we do accept replacement requests if an item is defective (not damage incurred from shipping, please contact DDF for next steps). 

Replacements/refunds and/or discount codes will be determined on a case by case basis. Replacements on verified damaged/defective items are unavailable for items more than 5 days after delivery.

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Damaged/Defective Items

If you would like to inquire about a potentially damaged/defective item, please reach out to us at dirtydiction.fiction@gmail.com. Please include photos of the item, the shipping container it arrived in (internal and external), and your order number. DDF will get back to you within 5-7 business days, but most likely within two, about whether the item(s) qualify for a replacement/refund. This will be on a case by case basis.

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Missing and/or Lost Items

Prior to sending us an email, please check the status of the package with the tracking number, look around your property and post office/mailbox, and check with your neighbours. If you still cannot locate your package, please reach out to the appropriate postal service with your tracking number before sending an email to DDF.

If they can't locate it then please email dirtydiction.fiction@gmail.com and we will start the official claim process. 

A refund or store credit will be provided upon official missing packages if a replacement is not possible.

Additionally, if packages repeatedly become lost or missing, then eligibility to sending orders to that address, at a point determined by DDF, may be cut off. Please double-check your shipping information is correct. 

 

​Shipping Address Change

Please email DDF as soon as possible at dirtydiction.fiction@gmail.com if you require an address change, before your label has been created and package fulfilled. DDF cannot guarantee an address change but we will do our very best to change it before your label has been printed. If your label has already been printed or your order has already been shipped please contact DDF.

As a possible step, if your label has been printed but your package has not been shipped out yet and is accessible, you may be able to purchase an additional shipping label to be swapped on your package. 

 

Parcel sent to wrong address due to error on customer end:

If a package is sent to the address listed on the order but it is not current/the one you intended, and it does not get returned to sender at DDF, then unfortunately it is out of our hands and DDF is not responsible for any loss of product, return costs, or fees. But if package is sent to wrong address and is returned to DDF then please contact us for next steps. 

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Duties/Customs

Customers are responsible for any fees that may incur upon parcel arrival. 

If your order is returned to DDF for failure to pay duties/taxes, the customer will be responsible for the cost of reshipment. Refunds will not be offered for orders returned under this condition.

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Where does DDF ship to?

Currently only to these select regions/countries: Canada, USA, UK, and Australia.  For countries outside of those listed, it is possible an international forwarding service may be of use. 

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​Can I buy more than one book/set at a time?

As of now, it is one set per customer for all DDF boxes. Orders with multiples will be refunded.

ATTN: The website only allows for the whole order to be refunded and not specific items, so you may lose out on buying a set if there are none left after you'd been refunded. 

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​Flippers

Special Editions are for the lovers of books. Not for the cruel intentions of reselling at heavily inflated prices the moment it is in hand. If customers are found to be exercising this poor practice they will be barred from purchasing at DDF. 

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Giveaways​

Items won in giveaways are not to be resold. If winners are found to be flipping these items then they will be barred from winning future giveaways.