Return/Exchange/Shipping Policy Info

*update* Standard/Tracked Shipping

Tracked shipping is not automatically added to each order at DDD, currently every order goes into a rigid mailer/oversized envelope which do not require or come with tracking. Tracked shipping is an option that can be selected at checkout for an additional cost. Tracked shipping is not put on all orders due to the high cost and to make tracking more affordable for everybody.

Returns / Replacement Due to the small size of the DDD business, we do not accept returns. However we do accept replacement requests if an item is damaged (not damage incurred from shipping, please take that up with your courier service and also contact DDD). Please see our policy below for what qualifies as damaged. 

Replacements and/or discount codes will be determined on a case by case basis. Replacements on damaged items are unavailable for items purchased more than 30 days after delivery (including weekends).

*update* Items not able to be delivered due to no tracking purchased

If your country or post office where you live requires you to have tracking on your package in order to receive your items, it is up to the customer to purchase the appropriate shipping method at checkout. DDD is not responsible for providing replacements for packages lost/unable to be delivered due to this occurrence.

 

Damaged/Defective Items

Rarely, but sometimes damaged items can slip through the fulfillment stage. If you receive any items that are damaged, please reach out to us at dirtydictiondesigns.contact@gmail.com and include with photos of the item, the shipping package and your #order number. DDD will get back to you within 5 business days. But most likely within 48 hours.

 

What does not count as defective?

Small blemishes, residues, or scratches under 1 inch in size, and/or any damage sustained after unboxing or during international shipping does not qualify for replacement. Damage on the blank side(s) of art prints and posters does not qualify for damage due to the damage not being affecting use. Please reach out to DDD with photos of the damaged items if you would like to inquire about replacement. 

 

Cancellation

Due to the small size of our business, we do not accept cancellation requests after 48 hours. That is, if your order (not including pre-order items) hasn’t been fulfilled or shipped yet. DDD will always let customers know if we expect something to be delayed.
 

Missing and/or Lost Items

All inquiries regarding lost or missing items must be reported to us within 30 days of supposed delivery to be eligible for replacement. Prior to sending us an email, please check around your property, mailbox, and with your neighbors. If you still cannot locate your package, please reach out to your local postal service. If they are unable to locate your package, please then reach out to us and we can begin the process of getting a replacement sent out to you.

Additionally, DDD recommends getting tracked shipping on larger orders (75$CAD+) and if this repeatedly happens where your order goes missing then eligibility for a replacement is not granted after a certain point to be determined by DDD. This will be on a case by case basis.

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International Orders

 

VAT/European Union

All orders being delivered to countries within the European Union (EU) can be subject to a Value Added Tax (VAT) that is charged upon delivery. If your order is returned to us for failure to pay VAT, the customer will be responsible for the cost of reshipment and refunds will not be offered for orders returned under this condition.